Customer Area
Complaint procedure
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If I have a complaint, what should I do? Supercover Insurance is incorporated in the UK and authorised and regulated by the Financial Services Authority. Although we endeavor to meet our customers' expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Services Authority and our aim is to resolve any complaints that we receive both fairly and promptly. What is the Complaint Procedure? Supercover Insurance is incorporated in the UK and authorised and regulated by the Financial Services Authority. Although we endeavour to meet our customers' expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Services Authority and our aim is to resolve any complaints that we receive both fairly and promptly. Who should I contact with my complaint? In the first instance, your complaint should be addressed to The Customer Services Manager at the above address. How will my complaint be dealt with? Within 1 - 5 days of receipt of your complaint you will receive a letter. This will either be a response to your complaint or if we are not able to respond at this time we will inform you of who is handling your complaint, provide a reference for your complaint, and explain why we are unable to respond at this time. If after 4 weeks, we have still unable to resolve your complaint you will receive a further letter informing you of our progress. If after a further 4 weeks we are still unable to resolve your complaint you will receive a letter explaining why we cannot respond to your complaint. We will indicate when we expect to respond and will provide details of your right to refer your complaint to The Financial Ombudsman Services We will endeavour to deal with all complaints in the instance within which they occur. Where this is not possible, we will endeavour to deal with the complaint with 5 working days Any reference to any of the above will not affect your right to take legal proceedings |
| Make a claim |
In the event of a claim you must: Contact Claim Department 602 Cumberland House 80 Scrubs Lane London NW10 6RF Telephone: 0871 222 1130 E-Mail: claims@supercoverinsurance.com Failure to comply with the above may result in your claim being delayed or rejected |
| Track Repairs |
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| Policy and amendments / questions |
| Contact us |
Head Office Supercover Insurance 602 Cumberland House 80 Scrubs Lane London NW10 6RF Customer Services / Claims Tel: 0871 222 1130 Fax: 0871 222 3228 Email: claims@supercoverinsurance.com Reseller Sales Tel: 0208 960 4119 Fax: 0871 222 3228 Email: dealersales@supercoverinsurance.com Republic of Ireland Telephone: 0818 22 00 58 Email: claims@supercoverinsurance.com info@supercoverinsurance.com |
