Supercover is now closed

Thank you for visiting Supercover

Supercover has now closed.

If you need to get in touch with Supercover, please use any of the below methods.

General Enquires

Tel: 0203 794 9300 and select option 1

Email: info@supercoverinsurance.com

Postal Address: Supercover Insurance, 2nd Floor, 5000 Lakeside, North Harbour, Western Rd, Portsmouth, PO6 3EN

Opening Times

Monday-Friday: 9am-5pm

Saturday: Closed

Sundays & Bank Holidays: Closed

Claims Queries

Email: supercoverclaims@directgroup.co.uk

Postal Address: Supercover Insurance, 2nd Floor, 5000 Lakeside, North Harbour, Western Rd, Portsmouth, PO6 3EN

Republic of Ireland

Tel (Sales): 0818 22 00 58

Email: claims@supercoverinsurance.com

Complaints Queries

If you have a complaint, you can raise this with the Supercover Cover team by calling or emailing us using the information below.

Tel: 0203 794 9294

Email: gadgetcomplaints@directgroup.co.uk

Postal Address: The Customer Services Director, 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Response Time

Where we are unable to resolve your complaint by the end of the third business day after receipt, you can expect the following from us:

Acknowledgement of your complaint in writing within 5 business days after receipt. This will state who is handling the complaint.

We will aim to resolve your complaint within 4 weeks of receipt, unless the matter is very complicated, such as where other organisations need to be contacted. Where this is the case, we will still let you know what action is being taken and tell you when we expect to provide you with a final response.

Our goal is to ensure that you receive a final response letter within 8 weeks of receipt of your complaint. If we are still unable to provide you with a final response at this stage, we will write to you explaining why and advise when you can expect a final response.

What is a final response?

This letter should clarify the final position in relation to your complaint and any actions agreed going forward.

The Financial Ombudsman Service

You may initially go direct to The Financial Ombudsman Service with your complaint, but the Ombudsman will only review your complaint at this stage with our consent. However, we are still required to follow the procedure as stated above in the Response Time section.

If more than 8 weeks from the date of your complaint has passed and you have not received a final response, you may refer your complaint to the Financial Ombudsman Service.

If you have received a final response but are dissatisfied, you have the right of referral to the Financial Ombudsman Service within 6 months of the date of the final response letter. You may refer to the Financial Ombudsman Service beyond this time limit if we have provided our consent in the final response letter.

The Financial Ombudsman Service will let you know that they have received your complaint and what the next steps will be. The Financial Ombudsman Service will consider your complaint impartially and we are bound by their decision.

Tel: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Postal Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR