Make A Claim

Make a Claim

Welcome to the Supercover Insurance Claims page. To ensure we can deal with your claim as swiftly as possible, please read below and ensure you have the relevant items to hand before contacting the Claims Team.

Please note that if you are a member of an employee benefit scheme, including any Police Federations, or purchased your policy through a broker, you will not be able to submit your claim on-line. Please call on 0203 794 9300 to speak to a claims investigator to submit your claim.

 

MOBILE PHONE CLAIMS

To report a Damage Claim, you will need the following to hand:

  • A receipt from the original purchase of the device which shows date, make and model as well as the IMEI and Serial Number or a despatch note if the phone was posted out to you showing the same details. (If unavailable, please contact your service provider or retailer that you purchased your device from for a copy ahead of contacting us).
  • The contract agreement with a Service Provider.
  • The damaged device in relation to a faulty item, as you’ll need to provide this.

To report a Theft Claim, in addition to the above you will also need to have:

  • Reported the theft or loss to the Police within 48 hours of discovery and have a note of the Crime Reference number.
  • Reported the theft or loss of your mobile phone to your service provider as soon as possible, but within 24 hours of discovery in any event.
  • If the incident has happened abroad, we would need proof of travel confirming the date you went and returned.

 

LAPTOP, TABLET OR ELECTRONIC DEVICE CLAIMS

To report a Damage Claim, you will need the following to hand:

  • A receipt from the original purchase of the device which shows date, Make & Model (as well as the IMEI if applicable and Serial Number or a despatch note if the device was posted out to you showing the same details. (If unavailable, please contact your service provider or retailer that you purchased your device from for a copy ahead of contacting us)
  • The contract agreement with a service provider if you have one.
  • The damaged device in relation to a faulty item, as you’ll need to provide this.

To report a Theft Claim, in addition to the above you will also need to have:

  • Reported the Theft or loss to the Police within 48 hours of discovery and have a note of the Crime Reference number.
  • Reported the theft or loss of your device to your service provider should you have one, as soon as possible, but within 24 hours of discovery in any event.
  • If the incident has happened abroad, we would need proof of travel confirming the date you went and returned

 

If you are able to answer yes to all of the above or wish to make any other type of claim, please continue to contact our Claims Team:

For NEW claims registered on or after November 21st please use the contact details below:

Telephone: 0203 794 9300

E-mail: supercoverclaims@directgroup.co.uk

Please note: All Supercover claims from November 21st 2017 will be processed by Direct Group Limited. Certain subsidiaries of Direct Group Limited are authorised and regulated by the Financial Conduct Authority. Registered office: Quay Point, Lakeside Boulevard, Doncaster, South Yorkshire, DN4 5PL. Financial Services Register number: 307332. Company number: 2461657. Registered in England & Wales.

For existing claims registered before November 21st 2017 please use the contact details below:

Telephone: 0203 794 9300

E-mail: claims@supercoverinsurance.com

Contact Address: Supercover Insurance, Waterside House, Riverside Way, Uxbridge UB8 2YF

 

Make A Claim